Positive Start Counseling Services, Inc. is diligently tracking guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). As a valued client, we remain incredibly grateful for the trust you place in us when you allow us to provide services to you. We’re committed to transparency and providing you with the information you need to safely access care. That’s why it’s so important to us to share the protocols we are taking to protect the health and well-being of our clients and therapists amid the risk posed by COVID-19 (the new coronavirus).
To make sure you can visit us with confidence, we’re sharing our current procedures, what you should do before you visit us, and tips to stay healthy.
What Are We Doing?
Our office is frequently cleaned, sanitized and sprayed with Lysol. We’ve expanded our cleaning and disinfecting practices even further, and we’re also carefully monitoring our inventory and supplies to ensure our therapists have what they need to continue providing expert care.
What Should You Do Before Visiting Positive Start Counseling Services, Inc.?
The health and safety of our clients, employees, and community members is our absolute top priority. The signs and symptoms of COVID 19 may include the following:
• Runny nose
• Sore throat
• Difficulty breathing (severe cases)
In times of health risk, health care providers and the community must work together through open communication in order to help minimize risks as much as possible.
If you are symptomatic, your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested. If you believe you may have been exposed to the virus, it is recommended that you call your local health department immediately at 561-840-4500 to ask for guidance prior to visiting a health care facility. This will help limit exposure to the general public.
Tips to Stay Healthy:
• Avoiding close contact with people who are sick
• Avoiding touching your eyes, nose, and mouth
• Staying at home when you are sick
• Covering your cough or sneeze with a tissue, then throwing the tissue in the trash or coughing/sneezing into your inner arm if a tissue is not available
• Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe
• Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing
• Using an alcohol-based sanitizer with at least 60% alcohol if soap and water are not readily available
To ensure you have the latest information and guidance, we recommend visiting the CDC’s coronavirus homepage (https://www.cdc.gov/coronavirus/2019-ncov/index.html) and the World Health Organization website (https://www.who.int/). The Florida Department of Health has enabled a 24 hours a day, 7 days a week call center at 1-866-779-6121 for any questions or concerns about COVID-19. In addition, you can reach them via email at COVIDfirstname.lastname@example.org.
If you are sick or want to reduce your exposure, we may be able to provide therapy services to you by the use of telephonic or video counseling sessions via doxy.me. Please discuss with your therapists and we will be happy to find out if your insurance will cover the services via telehealth. It’s always a privilege to care for our clients and communities, but even more so during times of need. We remain ready to provide you with the great care you deserve. Thank you for your continued trust in Positive Start Counseling Services, Inc.
Thank you for your help in maintaining the health and wellness of our community!